If you are not 100% happy with your purchase, exchanges are welcome within 14 days of your purchase date. You can choose between an exchange or store credit, provided the following conditions have been met:
- Please email the store BEFORE you send the items back, detailing the item you wish to return, the reason for the return and whether you would like an exchange or store credit.
- Returns for change of mind are for the amount of the product only and does not include the cost of shipping.
- There is no return or exchange on SALE ITEMS OR ITEMS PURCHASED WITH A DISCOUNT CODE unless required by law, so please choose carefully when purchasing Sale Items.
- The item is shipped back to Moss & Sparrow within 14 days of receipt of purchase. The cost of return postage is at the customers expense (unless the item is deemed faulty) We recommend sending returns via registered post as we cannot be held responsible for loss or damage during transit.
- All items must be in their original, saleable condition with all tags still attached to the product. All garments must be unworn and unwashed with no marks, perfume or makeup stains. All products must be un used and in original packaging. Any item not meeting this criteria will be returned to the customer and no refund, exchange or store credit given.
- For Health and Safety reasons, there are no returns on Earrings or cosmetics unless the goods are deemed faulty by Moss & Sparrow.
- We will offer a full refund for any item that is faulty or when required to by law
**This Return Policy applies to ONLINE PURCHASES only.
Please refer to your store receipt for in-store purchases returns policy.
Email mossand firstname.lastname@example.org with your intention to return an item. Please include the item description, the reason for the return and whether you would like an exchange or store credit (or refund if faulty)
If you are wanting to exchange an item please email ASAP to secure your replacement size and include a prepaid post satchel (for your exchange to be sent to you) when you return your item.
Post your items with proof of purchase, within 14 days to:
Moss & Sparrow
Shop 6a, Karalee Shopping Village
39-51 Junction Rd
CHUWAR, QLD 4306